This Privacy and Cookie statement describes how Shine Residence Limited ("Shine Residence") manages personal information that it collects from customers in person and via its website, shineresidence.co.uk. The website's usage of cookies is also covered in the statement.

1. Definitions
- shineresidence.co.uk, the website
- Interaction: Using features on the website such as Chat, Wish List, Checkout, Newsletter Sign Up, and My Account
- Website Visitor: A prospective consumer who visits the website without engaging
A consumer who uses the website is referred to as a "website customer." An account formed on the website is used to place orders.

2. Security of Personal Data:
Shine Residence values its clients' privacy and makes sure that any personal information it receives is secure and handled with discretion

3. Gathering and Utilizing Personal Information: 3.1 Website Users:
To improve the user experience, Shine Residence gathers data on personal information and website navigation. Data such as country, products viewed, IP address, device utilized, and more are included in this.

3.2 Website Customer:
Shine Residence obtains the same data from website visitors that it does from customers, in addition to any other information they voluntarily provide, like contact details, products they have ordered, and Wish List preferences.

3.2.1 Customer Account:
Customers must register and enter personal data, such as a name, email address, and password, in order to place orders and write reviews. In order to administer the account, stop fraud, and improve customer service, this information is used.

3.2.2 Orders:
Customers give delivery and billing address information throughout the checkout process. This information is used to complete the order, manage billing, and enhance services. Customers are also kept updated about the status of their orders.

3.2.3 Wish List:
Users may make a wish list on the website, and by doing so, data about their IP address and browsing habits may be collected in order to tailor marketing campaigns.

3.2.4 Review
Product and website reviews are available to customers. Name, email address, order number, and product details are gathered in order to identify the reviewer and handle customer complaints.

3.2.5 Customer Satisfaction Survey:
Following an order or a conversation with Shine Residence, clients could get an invitation to take part in a survey about their level of satisfaction. Contact details, order information, and past interactions with Shine Residence are among the data gathered.

3.2.6 Customer Service:
If consumers have any queries or grievances regarding a product, they can get in touch with Shine Residence. In order to address the complaint, personal information is gathered and may be given to other merchants in order to correct orders.

3.2.7 Digital Newsletters:
Based on their order history and personal information, customers can sign up for newsletters. Users are always free to discontinue.

3.3 Handling of Personal Data:
- Processing Outside the EU and the UK: With the proper security in place, data may be stored on servers located outside of Europe.
- Distribution inside Shine Residence: To ensure data protection, data may be processed inside the company, including operations outside of the UK and EU.
- Distribution to Third Parties: Consent, order fulfillment, product delivery, legal requirements, preventing fraud, cooperation, or business management may all be grounds for disclosing personal information to third parties.

3.3.4 Storage Duration:
Shine Residence keeps data for as long as is required to fulfill legal requirements, depending on the reasons it is processed.

3.3.5 Security:
Shine Residence takes precautions to guard against loss, disclosure, and unauthorized access to personal information. Clients are recommended to safeguard their login credentials.

3.3.6 Data Access and Improvement:
Through their accounts or by getting in touch with Shine Residence's customer support, customers can view and update their data.

3.3.7 Right to Object:
If clients object to Shine Residence utilizing their personal information, Shine Residence will no longer utilize